Please Read Our Cancellation Policy Thoroughly


  • We require a credit card on file to comply with our cancellation policy.  
  • No reservations will be made without it.  

  • Confirmed boarding reservations for weekends must be cancelled 48 hours in advance.

  • Reservations during the week must be cancelled 24 hours ​in advance.

  • Holiday reservations must be cancelled 5 days in advance.  

  • Due to high volume, we will have to charge half-to-full the reserved time for cancellations without designated notice when we are guaranteeing a place for your animal. (Half the weekend charge and day care, full holiday time.)

  • Please familiarize yourself with our policy to avoid misunderstandings and unnecessary charges.